Over the next few days we’ll be posting additional information on how the new EPIC Registration system will work for preregistration. We know change can be a little unnerving, but we really do believe this new system is a better solution that solves many of the issues we’ve had in the past.
To log in to the EPIC Registration waiting room, every eligible attendee will need their own personal registration code. This helps keep out members who are not eligible and block those pesky bots that want to crash the system! Your personal registration code will be sent to you via email with a link to the registration landing page. This email will go out at least 24 hours prior to the sale. If you do not receive your email, don’t fret. You will be able to access your personal registration code by logging in to your Member ID account and selecting the “Registration Info” tab.
At 7:00 AM Pacific Time on the day of the sale, the EPIC landing page will open for registration code entry. There is no need to rush to the landing page at 7:00 AM! Eligible attendees will have two full hours to enter their registration codes and access the waiting room. There is no advantage in arriving at the waiting room early, so sleep in a little later or enjoy your morning cup o’ Joe. Just be sure to log in with your registration code before the sale begins at the designated time.
When the sale begins after 9:00 AM PT, EPIC will take everyone who is already in the waiting room and sort them in line randomly for their registration session. You can enter the waiting room two hours before the sale begins, or 10 minutes before the sale begins, and your chances are the same. Your wait time is up to you!
Once everyone has been assigned a spot in line, badge sales will begin and anyone who enters the waiting room after this point will be sent to the back of the line. A member cannot enter the waiting room 15 minutes after the sale starts and get a better spot in line than those who were there when the sale began.
There are a few important points to consider:
• Your personal registration code will only allow you one entry into the waiting room. You may not enter the waiting room multiple times on multiple devices or browsers.
• It is very important that you do not refresh while you are in the waiting room, especially right when the badge sale begins. If you refresh during the sorting period, you will be sent to the back of the line.
• Everyone may still purchase badges for up to three people during your registration session. When you get to the front of the line, you may make purchases for people who are still in line, if desired.
• If someone purchases a badge for you while you are still in line, you will still get an opportunity to purchase badges for three other eligible people should you reach the front of the line as well.
We hope that we have been able to address some of your concerns. For those who prefer to see it, rather than read it, we will be posting an instructional video on our website prior to the badge preregistration. This video will be a step-by-step tutorial of the entire process from start to finish and we hope that you take a few minutes of your day to check it out.