{"id":684,"date":"2023-09-26T21:42:38","date_gmt":"2023-09-26T21:42:38","guid":{"rendered":"https:\/\/www.comic-con.org\/cc\/?page_id=684"},"modified":"2025-12-08T15:47:15","modified_gmt":"2025-12-08T23:47:15","slug":"deaf-and-disabled-faq","status":"publish","type":"page","link":"https:\/\/www.comic-con.org\/cc\/plan-your-visit\/deaf-and-disabled-services\/deaf-and-disabled-faq\/","title":{"rendered":"Deaf and Disabled — Frequently Asked Questions"},"content":{"rendered":"\n

Deaf and Disabled Services Frequently Asked Questions<\/h1>\n\n\n\n
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BADGES and STICKERS<\/h2>\n<\/div>\n\n\n\n
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What is an ADA sticker for?<\/summary>\n
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  1. If you are attending a panel and have a mobility issue or an over-sized service dog, you may be able to sit in ADA Reserved seating areas.<\/li>\n\n\n\n
  2. Before the Exhibit Hall opens, you can wait in the ADA line to enter the hall. This line does not give you first access to the hall. For safety, this line enters sometime after the general line starts going in.<\/li>\n\n\n\n
  3. If you have difficulty standing, and you have someone holding your place, you may be able to wait nearby and rejoin the line when your turn is approaching.<\/li>\n<\/ol>\n<\/details>\n\n\n\n
    I cannot stand in line for long periods. Can I have someone pick up my badge for me?<\/summary>\n

    You must bring your identification and confirmation to the Disabled Services desk in person. We can send one of our runners to pick up your badge while you sit in our waiting area.<\/p>\n<\/details>\n\n\n\n

    My spouse has mobility issues. Can I pick up his badge for him if I bring his ID?<\/summary>\n

    No. He must be there in person and show identification.<\/p>\n<\/details>\n\n\n\n

    What documentation do I need to provide to get an ADA sticker?<\/summary>\n

    We do not require documentation. We require honesty.<\/p>\n<\/details>\n\n\n\n

    What is the best time of day to avoid waiting in line for a badge?<\/summary>\n

    Mornings are the busiest time at the Deaf and Disabled Services desks. A couple of hours after the Exhibit Hall opens, the wait time improves. The later in the day you come, the shorter the wait will be, however, you will miss more of the event.<\/p>\n<\/details>\n\n\n\n

    I already have my badge. Where do I go to get an ADA sticker?<\/summary>\n

    Early in the morning before the lobby opens, on the sidewalk outside Lobby A, the line to the left of the A door is for Deaf and Disabled Services. ADA stickers will be given out here before the lobby doors open. For other services, please stay in line. After<\/em> the lobby opens, ADA stickers, badges, scooters, and all other services will be available inside.<\/p>\n<\/details>\n\n\n\n

    Can I get an ADA sticker at Tuesday badge pick-up?<\/summary>\n

    Yes, ADA stickers are available in Lobby A. You can also pick up your own attendee badge(s) in Lobby A on Tuesday, instead of going to the Sails Pavilion, but no other Deaf and Disabled Services will be available until Wednesday.<\/p>\n<\/details>\n\n\n\n

    I broke my ankle and will be using a knee scooter. Can I get an ADA sticker to attend programs, and will my friends be able to sit with me?<\/summary>\n

    Yes, you can get a sticker and seating for your attendant, but the rest of your party will have to wait in the general admission line. The ADA sticker does not guarantee access to programs.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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    Service Dogs<\/h2>\n<\/div>\n\n\n\n
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    I have a certified emotional support animal to help with my disability and a note from my doctor. Will my animal be allowed to accompany me?<\/summary>\n

    No. The convention center does not allow emotional support or comfort animals. No pets are allowed.<\/p>\n<\/details>\n\n\n\n

    Where do I go to get a sticker for my trained service dog?<\/summary>\n

    Your service dog, as defined by the ADA, can get a sticker at the <\/strong>Disabled Services desk in Lobby A.<\/p>\n<\/details>\n\n\n\n

    What paperwork do I need to bring if I have a trained service dog?<\/summary>\n

    You may be asked what specific task your service dog is trained to assist you with.<\/p>\n\n\n\n

    For additional information, please see \u201cService Animals\u201d and \u201cComfort\/Support Animals\u201d here<\/a><\/strong>.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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    ATTENDANTS<\/h2>\n<\/div>\n\n\n\n
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    What is an attendant sticker for?<\/summary>\n

    The sticker identifies your attendant as your caretaker. It allows your attendant to stand in an ADA-only line with you or to sit with you in ADA seating areas.<\/p>\n<\/details>\n\n\n\n

    Who can qualify as an attendant?<\/summary>\n

    An attendant supports and helps the attendee with activities such as eating, using the bathroom, supervision, communication, or getting from place to place. An attendant is present only to assist the attendee. Please see ADA Attendants here<\/a>.<\/p>\n<\/details>\n\n\n\n

    Do attendants get a free badge?<\/summary>\n

    Sorry, we do not offer a free attendant badge.<\/p>\n<\/details>\n\n\n\n

    Can I purchase a badge for my attendant in advance?<\/summary>\n

    Yes. When you purchase your badge in the attendee badge sale, you can purchase a badge for your attendant. At the convention, take your attendant and their badge to the Disabled Services desk in Lobby A to register your attendant.<\/p>\n<\/details>\n\n\n\n

    Where do I go to purchase an attendant badge on-site?<\/summary>\n

    2026 will be the last year attendant badges will be sold on-site. <\/em>The Disabled Services desk will give your attendant a coupon to take to the Lobby A RFID Help Desk, where they can purchase their attendant badge. Once they have their badge, return to the Disabled Services desk for their attendant sticker.<\/p>\n\n\n\n

    For 2027<\/em>, all attendant badges must be purchased in one of our two online badge sales that will occur in late 2026.<\/p>\n<\/details>\n\n\n\n

    How much does an Attendant badge cost?<\/summary>\n

    The same price as attendee badges.<\/p>\n<\/details>\n\n\n\n

    Will security allow my unbadged attendant inside the lobby door?<\/summary>\n

    Yes, but you must only enter through the Lobby A<\/strong> door, and go directly to the Disabled Services desk. All other doors require badges or badge confirmations to enter.<\/p>\n<\/details>\n\n\n\n

    Can I register my attendant on Tuesday, or do I need to wait until Wednesday to do that?<\/summary>\n

    Sorry, you must wait until Wednesday to register your attendant.<\/p>\n<\/details>\n\n\n\n

    Are there any restrictions on where my attendant can go?<\/summary>\n

    Your attendant should accompany you everywhere you go.<\/p>\n\n\n\n

    For additional information, please see \u201cADA Attendants\u201d HERE<\/a><\/em>.<\/em><\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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    DEAF SERVICES<\/h2>\n<\/div>\n\n\n\n
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    What is a Deaf Services sticker for?<\/summary>\n

    If you are going to a panel and require an ASL interpreter, the sticker allows you to sit in reserved deaf seating areas available in larger panel rooms. These areas have yellow chair backs. The sticker also helps others recognize that non-vocal forms of communication would be appreciated.<\/p>\n<\/details>\n\n\n\n

    I know your largest panels have ASL interpreters already scheduled. Are interpreters available for smaller panels too?<\/summary>\n

    Yes. You may request an ASL interpreter for other Program rooms at the Deaf Services desk in Lobby A.<\/p>\n<\/details>\n\n\n\n

    I am very hard of hearing, but I do not sign. Can I sit in the deaf seating area, or closer to the stage, so I can hear better?<\/summary>\n

    In large Program rooms, the sound systems are loud enough that sitting closer to the stage is not louder. In smaller Program rooms, sitting closer to a sound system speaker is a better option. The deaf seating areas are only for those who communicate with ASL.<\/p>\n<\/details>\n\n\n\n

    Do you have closed or open captioning?<\/summary>\n

    While we welcome captioning, neither the FCC nor ADA requires it.<\/p>\n\n\n\n

    For more information, please see “Captioning”Deaf Services”, here<\/a>.<\/p>\n<\/details>\n\n\n\n

    Can I request a volunteer interpreter to help me at my hotel or a nearby restaurant?<\/summary>\n

    Sorry, no. Our interpreters can only assist you in Comic-Con\u2013related areas, such as the convention center, Comic-Con Museum, at Comic-Con activities in hotel event spaces, or at our Library programs.<\/p>\n<\/details>\n\n\n\n

    I am a deaf guest panelist. Can I request an interpreter to assist me while I am on-site?<\/summary>\n

    Upon request, the staff at the Agency desk will do their best to provide you with interpreters during your panel. Make your request in advance.
    For additional services, you may ask if an agency interpreter is available for you to hire.<\/p>\n<\/details>\n\n\n\n

    I am interested in volunteering as an ASL interpreter. Who should I contact?<\/summary>\n

    Contact: deafservices@comic-con.org<\/a><\/p>\n\n\n\n

    For additional information see \u201cDeaf Services\u201d HERE<\/a><\/em><\/strong><\/em>, or ask at the Deaf Services desk in Lobby A<\/em><\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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    LINES<\/h2>\n<\/div>\n\n\n\n
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    Where is the early morning line for the Deaf and Disabled Services department?<\/summary>\n

    The early morning line is on the sidewalk outside Deaf and Disabled Services, to the left of the Lobby A doors and the Info booth.<\/p>\n<\/details>\n\n\n\n

    Do you have any ADA lines?<\/summary>\n