{"id":83,"date":"2023-08-29T17:37:23","date_gmt":"2023-08-29T17:37:23","guid":{"rendered":"https:\/\/www.comic-con.org\/cc\/?page_id=83"},"modified":"2025-10-02T12:32:14","modified_gmt":"2025-10-02T19:32:14","slug":"help-center","status":"publish","type":"page","link":"https:\/\/www.comic-con.org\/cc\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"

Help Center<\/h1>\n\n\n
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JUMP TO TOPIC:<\/p>\n<\/div>\n\n\n\n

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Member ID<\/a><\/div>\n\n\n\n
Attendees<\/a><\/div>\n\n\n\n
Professionals<\/a><\/div>\n\n\n\n
Press<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Comic-Con & WonderCon<\/p>\n\n\n\n

Member ID FAQ<\/span><\/h3>\n<\/div>\n\n\n\n
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I forgot my Member ID and\/or password, what should I do?<\/summary>\n

Please visit the Member ID Portal<\/a> and click the “Forgot Member ID” link. Enter the email associated with your Member ID account and you will be sent an email with your requested information. <\/p>\n\n\n\n

If you no longer have access to the email account that you originally used to register, you will need to contact Comic-Con directly<\/a> to update your email address. Please do not attempt to create a second Member ID account.<\/em><\/strong><\/p>\n<\/details>\n\n\n\n

I have a new email address and\/or phone number. How do I change it on my account?<\/summary>\n

Log in to your Member ID account<\/a> and go to your Account Dashboard.<\/p>\n\n\n\n

Click \u201cMy Account Information\u201d to update your email address or phone number.<\/p>\n\n\n\n

Click \u201cMy Addresses\u201d to update your address. If your primary address is where you want badges mailed, click \u201cEdit\u201d, check the box next to \u201cPrimary Shipping Address<\/strong>\u201d, and click \u201cSave\u201d.<\/p>\n\n\n\n

If your primary address is correct but you want your badges to be mailed elsewhere, click \u201c+Add Address\u201d. Enter your shipping address information, check the box next to \u201cPrimary Shipping Address<\/strong>\u201d, and click \u201cSave\u201d.<\/p>\n<\/details>\n\n\n\n

Will I need to sign up for a Member ID again next year?<\/summary>\n

No. You only need to sign up for a Comic-Con Member ID <\/a>once. If you wish to purchase a badge for Comic-Con 2024 and beyond, you will use your same Member ID.<\/p>\n<\/details>\n\n\n\n

I share an email address with my partner or family member. Why do we each need a unique email address?<\/summary>\n

By requiring a unique email address for each Comic-Con Member ID, our goal is to increase the speed of the online registration process, prevent duplicate registrations, and prevent scalpers from reselling badges at inflated prices. Our hope is that the Member ID system will allow more fans to purchase badges for this very popular event.<\/p>\n<\/details>\n\n\n\n

Are there a limited number of Member IDs available?<\/summary>\n

Anyone (ages 13 and up) may register for a Member ID<\/a><\/strong> – they will not run out. Please note that duplicate email addresses are not allowed and each person may only have one Member ID. <\/strong>Duplicate Member ID registrations will be automatically deleted. If it is found that you have registered for more than one Member ID, San Diego Comic Convention (SDCC) reserves the right to automatically cancel all of your Member ID accounts and refund, less a 10% processing fee and the handling fee, at SDCC’s sole discretion, any badge purchases made by those accounts.  <\/p>\n<\/details>\n\n\n\n

Why haven’t I received emails from Comic-Con?<\/summary>\n

If you are not receiving emails from Comic-Con, it is possible that you have not opted in to email communication. To receive email notifications,\u00a0log in to your Member ID account<\/a>\u00a0and click \u201cMy Account Information.\u201d If you want to receive important registration information, select \u201cYes\u201d from the dropdown for \u201cDo you want to receive marketing emails?\u201d<\/p>\n\n\n\n

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COMIC-CON
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BADGE PURCHASE FAQ<\/span><\/h2>\n\n\n\n
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Frequently asked questions about badge purchase and registration for Comic-Con.<\/p>\n\n\n\n

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About Member ID<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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How can I attend Comic-Con?<\/summary>\n

The first step for everyone is to sign up for a Comic-Con Member ID<\/a>. Anyone who wishes to register for or purchase a badge must have a valid and confirmed Comic-Con Member ID. Comic-Con badges for attendees are sold during two events: Returning Registration<\/a> and Open Registration<\/a>. <\/p>\n\n\n\n

Because there are more eligible members than badges available in both sales, you are not guaranteed a badge purchase during either sale, regardless of when you enter the virtual waiting room. Following each badge sale date announcement, our website provides detailed information on how to participate. This includes how to access the virtual waiting room and, if randomly selected for a registration session, how to purchase badges!  <\/p>\n\n\n\n

If you are interested in attending Comic-Con you will need to participate in one (or both, if eligible!) of our attendee badge sale events. Read our Badges<\/a> page to learn which event(s) you\u2019re eligible for.<\/p>\n<\/details>\n\n\n\n

How will I know when badges go on sale?<\/summary>\n

Badges for attendees are sold during two events: Returning Registration<\/strong> and Open Registration<\/strong>. To receive information on either event, you must have a valid and confirmed Comic-Con Member ID<\/a> and have opted-in to receive marketing emails. <\/p>\n\n\n\n

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Please review your opt-in preferences under the \u201cMy Account Information\u201d section of your Member ID account. Select \u201cYes\u201d from the dropdown for \u201cDo you want to receive marketing emails?\u201d to receive important badge sale announcements and registration information from Comic-Con.<\/p>\n<\/div>\n\n\n\n

We strongly encourage you to follow us on\u00a0Facebook<\/a>,\u00a0Instagram<\/a>,\u00a0X<\/a>, and\u00a0Toucan – the official blog of Comic-Con and WonderCon<\/a>\u00a0– for badge sale announcements.<\/p>\n<\/details>\n\n\n\n

What is the difference between Member IDs, badges, and tickets?<\/summary>\n

COMIC-CON BADGE:<\/mark> <\/mark>A Comic-Con badge is required for entry to any Comic-Con event. This is the physical badge (with your name on it) you must wear at Comic-Con at all times.<\/p>\n\n\n\n

COMIC-CON MEMBER ID:<\/mark> A Comic-Con Member ID is similar to a \u201cusername\u201d and is required to purchase, apply, or register for a badge. Having a Member ID account<\/a> allows you to indicate your membership type, email preferences, and preferred badge shipping address. Without a Member ID, you will not be able to participate in badge sales or registration events.<\/p>\n\n\n\n

TICKETS:<\/mark> Comic-Con does not sell “tickets” to our event. Do not attempt to purchase tickets from a third party.<\/p>\n<\/details>\n\n\n\n

How do I buy a badge for someone else?<\/summary>\n

Anyone you wish to purchase a badge for must have their own valid and confirmed Comic-Con Member ID<\/a>.<\/p>\n\n\n\n

If you are selected for a registration session during a badge sale, you will be able to purchase badges for up to three people. You will need the correct Member ID and last name of each friend or family member you wish to purchase badges for. They must also be eligible to participate in the sale.<\/em><\/p>\n\n\n\n

For example, Comic-Con Returning Registration is only open to those who had purchased an attendee badge for the previous year\u2019s Comic-Con. If you attended Comic-Con but your friend did not, you will not be able to purchase a badge for them during Returning Registration. Your friend will have to participate in Comic-Con Open Registration instead.<\/p>\n\n\n\n

For information on child badges, please see our Child Badge Policy.<\/p>\n\n\n\n

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Child Badge Policy<\/a><\/div>\n<\/div>\n<\/details>\n\n\n\n
Can I buy badges for others who do not have a Member ID?<\/summary>\n

No.<\/strong> A Comic-Con Member ID<\/a> is required for all badge purchases. If you would like to purchase a badge for a spouse, junior child, friend, or member of your family, they will need their own valid and confirmed Member ID to complete the purchase. Additionally, they must be eligible to participate in the sale.<\/p>\n<\/details>\n\n\n\n

Can I bring my children?<\/summary>\n

Of course! Children (ages 12 and under) are free with a paying adult and can be registered on-site in the Registration area. Children do not need to register for a Member ID to receive a badge.<\/p>\n\n\n\n

To accommodate the transition from child (age 12 and under) to junior (age 13\u201317), we set a static date each year to determine who is considered a child for Comic-Con. See our Child Badge Policy<\/a> for more information.<\/p>\n<\/details>\n\n\n\n

Can I get a refund for my badge or give it to someone else?<\/summary>\n

Comic-Con badges are non-transferable. For information regarding refunds, please review our Cancellation\/Refund Policy<\/a>.<\/p>\n<\/details>\n\n\n\n

Will my badge be shipped to me?<\/summary>\n

Comic-Con badges are shipped to most attendees, professionals, and press who purchase or register for a badge before the shipping deadline. This allows you to skip badge pick-up lines when you arrive and proceed directly to the fun stuff! Check our Badge Shipping FAQ<\/a> for more information once it’s available!<\/p>\n\n\n\n

Please keep the shipping address on your Member ID account current! To add or update your shipping address, log in to your Member ID account<\/a> and click “My Addresses.”<\/p>\n\n\n\n