{"id":1204,"date":"2024-03-15T10:22:52","date_gmt":"2024-03-15T17:22:52","guid":{"rendered":"https:\/\/www.comic-con.org\/wc\/?page_id=1204"},"modified":"2026-01-22T12:09:30","modified_gmt":"2026-01-22T20:09:30","slug":"faq-deaf-and-disabled-services-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.comic-con.org\/wc\/plan-your-visit\/faq-deaf-and-disabled-services-frequently-asked-questions\/","title":{"rendered":"FAQ \u2013 Deaf Services and Disabled Services Frequently Asked Questions"},"content":{"rendered":"\n

FAQ \u2013 Deaf SERVICES and Disabled Services Frequently Asked Questions<\/h1>\n\n\n\n
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BADGES and STICKERS<\/h2>\n\n\n\n
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What is an ADA sticker for?<\/summary>\n
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  1. If you are attending a panel and have a mobility issue or an oversized service dog, you may be able to sit in ADA Reserved seating areas.<\/li>\n\n\n\n
  2. Before the Exhibit Hall opens, you can wait in the ADA line to enter the hall. This line does not give you first access to the hall. For safety, this line enters sometime after the general line starts going in.<\/li>\n\n\n\n
  3. If you have difficulty standing and you have someone holding your place, you may be able to wait nearby and rejoin the line when your turn is approaching.<\/li>\n<\/ol>\n<\/details>\n\n\n\n
    Can I buy a badge on-site at the show?<\/summary>\n

    Yes, typically badges are available the same day of the show. Go through the Lobby D doors into Hall D, then go directly to the Badge Sales\/Badge Solutions desk.  <\/p>\n<\/details>\n\n\n\n

    I cannot stand in line for long periods. Can I have someone pick up my badge for me?<\/summary>\n

    You must bring your identification and confirmation to the Disabled Services desk in person. We can send one of our runners to pick up your badge while you sit in our waiting area. <\/p>\n<\/details>\n\n\n\n

    My spouse has mobility issues. Can I pick up their ADA badge if I bring their I.D.?<\/summary>\n

    No. Your spouse must be there in person and show identification.<\/p>\n<\/details>\n\n\n\n

    What documentation do I need to provide to get an ADA badge?<\/summary>\n

    We do not require documentation. We require honesty.<\/p>\n<\/details>\n\n\n\n

    What is the best time of day to avoid waiting in line for a badge?<\/summary>\n

    Mornings are the busiest time in Registration and at the Deaf Services and Disabled Services desks. A couple of hours after the Exhibit Hall opens, the wait time improves. The later in the day you come, the shorter the wait will be, however, you will miss more of the event. <\/p>\n<\/details>\n\n\n\n

    I already have my badge. Where do I go to get an ADA sticker?<\/summary>\n

    When the lobby C doors open, ADA stickers will be available at the Disabled Services desk in Lobby B\/C.<\/p>\n<\/details>\n\n\n\n

    Can I get an ADA sticker on Thursday during Early Badge Pickup?<\/summary>\n

    Yes, you can take your badge to the Disabled Services desk on Thursday, beginning at 12:00 PM, and request an ADA sticker, but no other services will be available until Friday.<\/p>\n<\/details>\n\n\n\n

    I broke my ankle and will be using a knee scooter. Can I get an ADA sticker to attend programs, and will my friends be able to sit with me?<\/summary>\n

    You can get an ADA sticker at the Disabled Services desk and seating for your attendant in the ADA line, but the rest of your party should wait in the general admission line. The ADA sticker does not guarantee access to programs.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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    Service Dogs<\/h2>\n\n\n\n
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    I have a certified emotional-support animal to help with my disability and a note from my doctor. Will my animal be allowed to accompany me?<\/summary>\n

    No. The convention center does not allow emotional-support or comfort animals. No pets are allowed. <\/p>\n<\/details>\n\n\n\n

    Where do I get a sticker for my trained service dog?<\/summary>\n

    Your service dog, as defined by the ADA, can get a sticker at the <\/strong>Disabled Services desk in Lobby B\/C. <\/strong><\/p>\n<\/details>\n\n\n\n

    What paperwork do I need to bring if I have a trained service dog?<\/summary>\n

    You may be asked what specific tasks your service dog is trained to assist you with.<\/p>\n<\/details>\n<\/div>\n\n\n\n

    For additional information, please see \u201cService Dogs\u201d HERE<\/a>.<\/strong><\/p>\n\n\n\n

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    ATTENDANTS<\/h2>\n<\/div>\n\n\n\n
    What is an attendant sticker for?<\/summary>\n

    The attendant sticker identifies your attendant as your caretaker. It allows your attendant to stand in an ADA-only line with you or to sit with you in ADA seating areas.<\/p>\n<\/details>\n\n\n\n

    Who can qualify as an attendant?<\/summary>\n

    An attendant supports and helps the disabled attendee with activities such as eating, using the bathroom, supervision, communication, or getting from place to place. An attendant is present only to assist the disabled attendee. Please see \u201cAttendants\u201d HERE<\/a><\/em>.\u00a0<\/em><\/em><\/p>\n<\/details>\n\n\n\n

    Do attendants get a free badge?<\/summary>\n

    Sorry, we do not offer a free attendant badge.<\/p>\n<\/details>\n\n\n\n

    Can I purchase an attendant badge in advance?<\/summary>\n

    Yes. You can purchase a badge for your attendant in the attendee badge sale. At the convention, take your attendant and their badge to the Disabled Services desk in Lobby B\/C to register your attendant.<\/p>\n<\/details>\n\n\n\n

    Can I purchase an attendant badge at the show?<\/summary>\n

    Yes. You can purchase your attendant\u2019s badge at the Badge Solutions\/Sales desk in Hall D. Your attendant will need a Comic-Con Member ID. Take your attendant and their badge to the Disabled Services desk in Lobby B\/C to register your attendant.<\/p>\n<\/details>\n\n\n\n

    How much does an attendant badge cost?<\/summary>\n

    The same price as an attendee badge.<\/p>\n<\/details>\n\n\n\n

    Will security allow my unbadged attendant inside to purchase a badge?<\/summary>\n

    Yes. Your attendant should go through the Lobby D doors to the Registration Areas in Hall D to either pick up their pre-registered badge at Attendee Badge Pick-Up or purchase their badge at the Badge Solutions\/Sales desk. Then you must accompany your attendant to the Disabled Services desk in Lobby B\/C to register your attendant.<\/p>\n<\/details>\n\n\n\n

    Are there any restrictions on where my attendant can go?<\/summary>\n

    Your attendant should accompany you everywhere you go.
    Misuse: The attendant\u2019s role is support, not to attend as an extra guest. All badges are non-transferable and tied to photo ID. An attendant not accompanying the disabled badge holder, or using the attendant badge independently, may result in revocation of the badge.<\/p>\n<\/details>\n<\/div>\n\n\n\n

    For additional information, please see \u201cAttendants\u201d HERE<\/a><\/em>.<\/em><\/strong><\/p>\n\n\n\n

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    DEAF SERVICES<\/h2>\n\n\n\n
    What is a Deaf Services sticker for?<\/summary>\n

    If you are going to a panel and require an ASL interpreter, the sticker allows you to sit in reserved deaf seating areas available in larger panel rooms. These areas have yellow chair backs. The sticker also helps others recognize that non-vocal forms of communication would be appreciated.<\/p>\n<\/details>\n\n\n\n

    I know your largest panels have ASL interpreters already scheduled. Are interpreters available for smaller panels too?<\/summary>\n

    Yes. You may request an ASL interpreter for other panel rooms at the Deaf Services desk in Lobby B\/C. <\/p>\n<\/details>\n\n\n\n

    I am very hard of hearing, but I do not sign. Can I sit in the deaf seating area, or closer to the stage, so I can hear better?<\/summary>\n

    In large panel rooms, the sound systems are loud enough that sitting closer to the stage is not louder. In smaller panel rooms, sitting closer to a sound-system speaker is a better option. The deaf seating areas are only for those who communicate with ASL.<\/p>\n<\/details>\n\n\n\n

    Do you have closed or open captioning?<\/summary>\n

    While we welcome captioning, neither the FCC nor ADA requires us to provide it.
    For more information, please see<\/em> Captioning, HERE<\/a>.<\/strong><\/p>\n<\/details>\n\n\n\n

    Can I request a volunteer interpreter to help me at my hotel or a nearby restaurant?<\/summary>\n

    Sorry, no. Our volunteer interpreters can only assist you at the convention center, or at WonderCon activities in official hotel event spaces.<\/p>\n<\/details>\n\n\n\n

    I am a deaf guest panelist. Can I request an interpreter to assist me while I am on-site?<\/summary>\n

    Be sure your key contact lets Programming know in advance that you will need an interpreter for your panel, and about any other accommodations, so they can make proper arrangements. For additional services, ask the staff at the Agency desk if an agency interpreter is available for you to hire.<\/p>\n<\/details>\n\n\n\n

    I am interested in volunteering as an interpreter. Who should I contact?<\/summary>\n

    Contact: deafservices@comic-con.org<\/a><\/p>\n<\/details>\n<\/div>\n\n\n\n

    For additional information see \u201cASL Interpreter\u201d HERE<\/a>, <\/strong>or ask at the Deaf Services booth in Lobby B\/C<\/p>\n\n\n\n

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    Lines<\/h2>\n\n\n\n
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    Where is the early morning line for the Deaf Services and Disabled Services departments?<\/summary>\n

    The line will be outside Door C. When the lobby opens, stickers and other services will be available inside at the Deaf Services and Disabled Services desks in Lobby B\/C.<\/p>\n<\/details>\n\n\n\n

    Do you have any ADA lines?<\/summary>\n