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Industry Registration Assistant

Reporting to the Director of Registration Management, the Industry Registration Assistant primarily supports registration system maintenance, data management, and communication channels for Program Participant Registration and Exhibitor Registration. Program participant registration duties include assisting with panel allotments, handling phone and email inquiries, and production of RSS tickets and tech credentials. Exhibitor registration duties include auditing applications, preparing data, facilitating exhibitor communications, and supporting the Artists’ Alley process.

基本职责和责任

Program Participant Registration Support:

  • Support the configuration and maintenance of panel allotments and affiliations, including data entry, updates, and basic troubleshooting as directed
  • Oversee the email inbox and incoming calls for Program Participant Registration, to include but not be limited to:
    • Respond to inquiries
    • Update contact details
    • Direct messages to the appropriate channels
    • Provide accurate, appropriate, and timely information
  • Conduct audits between the panel management system and the registration system to maintain consistent data and functionality
  • Create and maintain resource materials for Program Key Contacts 
  • Support the management of Reserved Studio Seating (RSS) tickets, including preparation, organization, distribution, and other tasks as assigned to enhance the efficiency of the ticketing process.
  • Email and coordinate with volunteer’s availability using the approved SDCC platforms. 
  • Assist with the volunteer scheduling process for Comic-Con and WonderCon, based on volunteers’ availability.
  • Distribute important communications from different departments
  • Ensure all required forms and documentation are completed annually by volunteers.
  • Assist in the organization of tech-related credentials, ensuring proper documentation and preparation of items as directed 
  • 协助维持部门用品库存，并在需要时协调补充工作
  • 履行分配的其他职责

Exhibitor Registration Support (September through January):

  • Coordinate with the Exhibit Registrar to support registration-related tasks, ensuring timely and accurate completion
  • Assist in updating and renewing information on exhibit-related platforms, ensuring all details are current and accurate
  • Assist in the exhibitor application process and ensure the accuracy and integrity of all data
  • Review and verify exhibitor applications for accuracy, prepare data for import, and ensure proper formatting and organization
  • Conduct application exports regularly for SDCC events to SDCC-approved databases (They are helping with both WonderCon and Comic-Con databases)
  • Respond to exhibitor communication requests promptly and provide appropriate support
  • Document and support the pre-screening process for Artists’ Alley applications, ensuring accurate records and integration into the SDCC-approved database
  • Assist in the maintenance and organization of the exhibitor database, ensuring current and accurate data entry 
  • 履行分配的其他职责

On-site at Convention:

  • Support the Industry Registration Specialist at the Program Participants’ Desk
  • Assist with training volunteers on the registration system, providing guidance and support to ensure they understand how to use the system effectively and efficiently
  • Provide support to Department Volunteers as needed
  • Support department operations by distributing tech wristbands, tech check stickers, RSS tickets, and other credentials and items as assigned
  • Troubleshoot issues in real-time and maintain a smooth, efficient workflow during show operations.
  • 履行分配的其他职责

资格

  • 能在最少监督下独立工作和协作，并能在复杂情况下解决问题
  • 能够保持积极和专业的风度，并表现出可信、正直和保密性
  • 能够在一个多元化的团队中工作，接受不同的观点和反馈，为建立一个有凝聚力、相互支持、积极向上的团队做出贡献
  • 出色的人际关系和客户服务技能，能够迅速、专业地回应客户的需求和要求，尤其是在困难和/或压力较大的互动过程中。
  • 出色的口头和书面沟通能力 
  • 了解并熟练掌握组织使用的办公系统，包括但不限于 Microsoft Office、Google Suite（G Suite，前身为 Google Apps），特别是 Google Mail（Gmail）、Google Drive、Google Docs/Sheet/Slides、Configio 和 ClickUp；以及其他常用办公软件和应用程序。 
  • 熟悉或愿意学习组织使用的当前和新系统及平台
  • 基本了解文书程序和系统，如记录保存和归档
  • A high school diploma is required
  • 出色的时间管理能力，能够按时完成任务
  • 能够在快节奏、有时压力很大的环境中正常工作，并遵守指示、政策和程序

工作条件

  • 专业的办公环境
  • 日常使用标准办公设备 
  • 标准工作时间（周一至周五，上午 9:00 至下午 5:30）
  • 必须能够根据需要在晚上、节假日和周末工作
  • 活动期间可能需要留宿
  • 拥挤情况（活动场所内部或外部）
  • 直接（面对面）接触客户和供应商
  • 可能需要在室外工作，几乎没有树荫，气温较高

物理要求

  • 该职位要求具备近距离视觉敏锐度，以便开展准备和分析数据和数字、誊写、查看计算机终端以及广泛阅读等活动。
  • 偶尔在无人协助的情况下举起或移动重达 25 磅的物品，必要时弯腰或站立
  • 经常久坐、久走和久站
  • 偶尔长时间站立（8-10 分钟以上）
  • 长距离步行（每天多达数英里）
  • 执行重复性任务，很少有休息时间

薪酬范围

  • $21.00 -$22.90