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Essential Duties and Responsibilities

• Build and maintain long-term relationships with exhibitors, acting as a liaison to ensure their needs are met throughout the event cycle
• Develop and implement strategies to support exhibitor recruitment and retention, with an emphasis on increasing participation and meeting sales goals
• Initiate outreach to approved retailers and prospective exhibitors to promote available exhibit space and expand exhibitor engagement
• Provide exceptional customer service and support to exhibitors before, during, and after SDCC events
• Serve as the primary point of contact for exhibitor inquiries, responding to emails and phone calls related to exhibit space in a timely and professional manner
• Review and verify exhibitor applications for accuracy, prepare data for import, and ensure consistent formatting across platforms
• Collaborate with the Accounting Department to calculate, verify, and invoice exhibitor payments, and ensure timely processing in accordance with SDCC-established deadlines
• Monitor outstanding payments and provide follow-up communication to exhibitors to support resolution of billing issues
• Support the assignment and management of exhibit space, ensuring accurate verification and distribution of placements in accordance with SDCC-established guidelines
• Oversee placement and coordination for the Small Press Pavilion, ensuring accurate documentation and exhibitor communication is consistent 
• Assist in the design and organization of the exhibit floor plan, optimizing space layout and enhancing the overall exhibitor experience
• Collaborate with the Director of Exhibits to support exhibitor placement, participate in planning meetings, and address exhibitor-related needs
• Maintain and update exhibitor information across approved systems and databases
• Coordinate with the Exhibit Registrar to support registration-related tasks, ensuring accurate data entry, updates, and application processing
• Engage directly with exhibitors during the convention by walking the exhibit floor, offering real-time support, and addressing questions or concerns
• Ensure exhibitor compliance with SDCC-established policies and procedures, including registration protocols, payment schedules, and documentation requirements
• Track and compile exhibitor feedback post-event, providing summary reports to inform future planning and process improvements
• Provide administrative support to the Exhibits Department as needed, including preparing internal reports, scheduling meetings, and organizing relevant documentation
• Perform other duties as assigned

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Qualifications

• Minimum of 2 years experience in event sales, exhibition sales, or related industries
• Strong organizational skills with demonstrated ability to manage multiple priorities and deadlines effectively in a detail-oriented environment
• Experience coordinating large-scale events or conferences, with a clear understanding of event logistics, exhibitor needs, and floor plan management
• Familiarity with customer relations and customer account management, including outreach, follow-up, and client retention strategies
• Proven ability to interpret and apply policies and procedures consistently and fairly across varied stakeholders
• Experience engaging with customers in person, by phone, or in writing, especially in high-volume, fast-paced settings
• Ability to collect, review, process, and present feedback and data to inform continuous improvement efforts and support strategic planning
• Demonstrated experience working cross-functionally with departments such as accounting, marketing, and exhibits to ensure seamless event execution
• Adept at reviewing applications or forms for completeness and accuracy, including data entry, formatting consistency, and error correction
• Comfortable initiating outreach and sales-related communication with potential exhibitors or retailers
• Proactive and solutions-oriented approach to resolving exhibitor concerns and challenges, with a focus on maintaining positive relationships
• Must be familiar with popular arts and culture, as well as education, and must have the ability to promote the organization’s mission, goals, and values
• Proven track record of effectively reaching targeted audiences
• Strong analytical skills for interpreting data and optimizing marketing strategies
• Ability to work independently and collaboratively with minimal supervision and problem-solve in complex situations
• Ability to maintain a positive and professional demeanor as well as demonstrate credibility, integrity, and confidentiality
• Ability to work within a diverse team, accept differing points of view and feedback, and contribute to a cohesive, supportive, and positive team
• Excellent interpersonal and customer service skills, ability to respond to customer needs and requests promptly and professionally, especially during difficult and/or high-stress interactions.
• Excellent verbal and written communication skills
• Knowledge of and proficiency in in-office systems used by the organization, including but not limited to Microsoft Office, Google Suite (G Suite, formerly Google Apps), specifically Google Mail (Gmail), Google Drive, Google Docs/Sheets/Slides, Configio, and ClickUp; as well as other common office software and  applications 
• Familiarity with or willingness to learn current and new systems and platforms used by the organization
• Basic understanding of clerical procedures and systems such as recordkeeping and filing

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Working Conditions

• Professional office environment
• Routinely uses standard office equipment 
• Standard work schedule (Monday-Friday from 9:00 am to 5:30pm)
• Must be available to work evenings, holidays, and weekends as needed
• Overnight stay may be required during events
• Crowded conditions (both inside or outside event spaces)
• Direct (face-to-face) customer and vendor contact
• May be required to work outside with little or no shade and warm temperatures

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Physical requirements

• This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
• Occasionally lift or move up to 25 pounds unassisted and bend or stand as necessary.
• Frequent sitting, walking, and standing for long periods
• Occasionally stand for extended periods of time (8-10+)
• Walk extensive distances (up to several miles daily)
• Perform repetitive tasks with few breaks

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Salary Range

• $23.50 to $25.98 hourly