Careers

Careers at Comic-Con!

Please email jobs@comic-con.org to apply for any of the following positions. Please list in the email the position you are applying for and include a PDF of your resume.

Click any of the job titles in the list below to be taken to a detailed description of the position.

Accounts Receivable Clerk
Contracted Position Publications Editor
IT Technician
Retail and Ticketing Associate

 

Accounts Receivable Clerk

Summary

The Accounts Receivable Clerk is responsible for billing, posting, and collecting all revenue owed to the company in an accurate and timely manner in accordance with corporate accounting procedures. The Accounts Receivable Clerk also maintains records of invoices, debts, and credits.

Essential Duties and Responsibilities

  • Create invoices in accounting system for SDCC events based on information listed in outside systems
  • Work and communicate with revenue generating departments on invoicing and payment status of outstanding invoices
  • Assist Exhibits team with high-volume and complex billing, as well as payment matters related to convention Exhibits receivables
  • Prepare bank deposits based on approval from Assistant Director of Finance
  • Process and enter checks batches into the accounting system and ensure the accuracy of the information inputted.
  • Research vendor deposit, invoicing, and payment discrepancies through the General Ledger
  • Coordinate with Accounts Payable staff on refund check payments for vendors and exhibitors
  • Organize and file invoices with supporting documentation. File check batches, cash, and credit card payments with reports for later review and audit
  • Organize deposit process with all departments for any future SDCC events
  • Work with Accounting management to review the A/R aging report in preparation for the monthly board meetings and month end closing.
  • Assist department Equipment Manager in creating a supply and inventory checklist for upcoming conventions
  • Assist department Equipment Manager with inventory and packing supplies and equipment for Accounting Department to use onsite during the conventions
  • Other duties as assigned

On-Site Convention Responsibilities

  • Setup and tear down of on-site point of sale terminals
  • Assist with supervision of on-site temporary cashier employees
  • Assist with managing on-site convention cash handling
  • Assist with managing on-site convention Accounting equipment (Examples: Point of Sale Registers, Cash Drawers)
  • Other Duties as assigned
  • Assist with setting up and managing cashier stations throughout the convention center during shows

Qualifications

  • Knowledge of general accounting principles including General Ledger analysis
  • Familiarity with accounting and financial software programs; Netsuite and Square preferred.
  • Knowledge of 10-key and basic computer functions
  • Excellent communications and problem-solving skills
  • Ability to create, identify, and understand invoices
  • Ability to troubleshoot and work through tasks without constant guidance
  • Strong organizational and prioritization skills
  • Ability to work independently and collaboratively with minimal supervision, and ability to problem-solve in complex situations
  • Ability to maintain a positive and professional demeanor as well as demonstrate credibility, integrity, and confidentiality
  • Excellent interpersonal and customer service skills, ability to respond to customer needs and requests promptly and professionally, especially during difficult and/or high-stress interactions.
  • Proficient in Microsoft Office Suite or related software with the ability to learn new or updated software.
  • Ability to work under pressure in a fast-paced environment
  • Excellent attention to detail.
  • Ability to work within a diverse team, accept differing points of view and feedback, contributing to a cohesive, supportive, and positive team
  • Ability to speak persuasively, give group presentations, and participate in meetings

Working Conditions

  • Professional office environment
  • Routinely uses standard office equipment
  • Standard work schedule (Monday-Friday from 9am to 5:30pm)
  • Must be available to work evenings, holidays, and weekends as needed
  • Overnight stay may be required during events
  • Crowded conditions (both inside or outside event spaces)
  • Direct (face-to face) customer and vendor contact
  • May be required to work outside with little or no shade and warm temperatures

Physical Requirements

  • This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
  • Occasionally lift or move up to 25 pounds unassisted and bend or stand as necessary.
  • Frequent sitting, walking, and standing for long periods
  • Occasionally stand for extended periods of time (8-10+)
  • Walk extensive distances (up to several miles daily)
  • Perform repetitive tasks with few breaks

Salary Range

  • $20-$23 per hour

 

 

Contracted Position Publications Editor

Reports to

Chief Communications and Strategy Officer

Summary

The Publications Editor is responsible for soliciting, collecting, overseeing, and implementing materials and information as it pertains to several publications for San Diego Comic Convention (SDCC). Contractor will oversee the creation, execution, and delivery of publications, including layout/production, and is responsible for content for assigned publications. Consulting with SDCC, contractor will work with outside artists and vendors on covers and any internal content as well as production needs.

Essential Duties and Responsibilities

In consultation with SDCC departments, coordinate the production, editing, designing, and delivery of

  • Comic-Con Souvenir Book
  • Comic-Con Events Guide
  • Comic-Con Quick Guide
  • WonderCon Program Book
  • Insider, the digital newsletter of the Comic-Con Museum

Work with internal staff as well as external writers and artists to arrange for and provide content for the organization’s publications, both physical and digital.

Work with copy editors and proofreaders to finalize text for publications.

Coordinate with Ad Sales team to ensure ad spaces in the publications are correctly allocated and adhere to specifications.

In consultation with SDCC liaise with artists, writers, and industry professionals to solicit artwork, articles, and material for publications.

In consultation with the Eisner Awards administrator, create PowerPoint presentations for the annual Will Eisner Comic Industry Awards or other presentations as needed.

Qualifications

Education

  • High School Diploma (or GED)
  • Graphic Design, Book/Magazine/Page Layout and Design, General Graphics Art (ad building etc.)
  • History of practical print design, layout, and management

Hard “Technical” Skills

  • Excellent verbal and written communication skills
  • Computer skills (proficiency with MACs and PCs)
  • Proficient with MS Office Suite (Word, Excel, PowerPoint, etc.)
  • Advanced skills in Adobe application suite: Photoshop, Illustrator, InDesign, typography tools
  • Writing/editing skills (print publications, blogs, web pages)
  • Expert knowledge of the fundamentals of page layout, typography, and design principles

Soft “People” Skills

  • Must have high attention to details
  • Possess high degree of discretion, integrity, professionalism, and accountability
  • Strong communication skills, both oral and written; ability to speak effectively and persuasively to groups and individuals. Ability to negotiate with vendors is a must.

Experience (number of prior years of experience and type)

  • Direct report or interface with executive (C-level) positions or higher
  • Knowledge of Comic-Con; knowledge of the history of comics and of the comics industry; and knowledge of other areas of popular arts and culture that are a part of Comic-Con (science fiction/fantasy, films/TV, gaming, cosplay, etc.)

On-site (Conventions): (physically demanding)

While this is a contracted position, some limited on-site work may be required when arranging and securing delivery of printed publications.

Inter-Relationships: Office and/or On-site

  • Directly reports to the Chief Communications and Strategy Officer
  • Interact with other department heads for materials and information
  • Interact with designers, editors, and other member of production team
  • Interact with printers and other vendors, including advertisers in publications

 

 

IT Technician

Summary

This role will work both in the office and onsite during events as a general technical support resource by working primarily with, but not limited to, computer hardware, software and printer installation and setups, relocation, back-up, and troubleshooting.

Job Responsibilities

  • Track IT resources, maintain at all times a current database of all assets including their age and location as well as other pertinent information.
  • Maintain onsite and offsite backups of office data, databases, time machine backups (office only), google drives, etc.
  • Create and maintain baseline images for computers in use in our environment to allow for rapidly restoring machines to service.
  • Troubleshoot technical issues with both hardware and software as requested
  • Restore information from various backups as needed
  • Prepare equipment for use onsite during events
  • Setup and teardown of equipment at events
  • Maintain in-office wired and wireless networking equipment
  • Manage the office phone system
  • Various technical tasks as requests
  • Track printer consumables and keeping stock current

Qualifications

  • IT support and troubleshooting skills for OSX and WINDOWS
  • Computer network maintenance
  • Client management
  • Vendor management
  • Customer service skills
  • Familiarity with SQL databases
  • Familiarity with Filemaker, MS Office, Adobe Creative Suite
  • Skilled in database programming and software installation
  • Excellent written and oral communication skills
  • Familiar with a range of common office software and hardware

Working Conditions

  • Professional office environment
  • Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Standard office schedule (Monday-Friday from 9:00 am to 5:30 pm), but flexible availability is required, based on organizational needs
  • Be able to work in fast paced and crowded conditions (both inside or outside convention centers)
  • Working with direct (face-to face) customer and vendor contact

Physical Requirements

  • Frequent sitting, walking, and standing for long periods (8-10+)

  • Walk extensive distances (up to several miles daily during conventions)

  • Ability to work in a fast-paced environment 

  • Ability to lift and bend, occasionally may be required to lift or move up to 25 pounds with assistance as needed 

  • This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing; viewing a computer terminal; and extensive reading

  • Required to lift files, open filing cabinets, and bend or stand as necessary.

  • Occasionally lift or move up to 35 pounds unassisted

  • Perform repetitive tasks with few breaks

Direct Reports

  • Supervision of temporary employees as needed during events or in the office during periods of increased workload

Salary Range:

  • $24-$26

 

 

Retail and Ticketing Associate

Summary

Retail and Ticketing Associates are the primary team members to interface with  museum guests. They welcome guests to the museum, work museum programs and event rentals, sell merchandise and tour tickets, and answer general inquiries about the museum and community services from the visiting public. Retail and Ticketing Associates assist with the daily operations of the museum, including opening and closing, guest relations, sales, customer service, and special events. Retail and Ticketing Associates work to achieve sales and create an exemplary guest experience while promoting the San Diego Comic-Con mission.

Essential Duties and Responsibilities

Retail:

  • Provide exceptional guest service as you assist in day-to-day store operations
  • Engage with guests and create an entertaining, fun, exciting and memorable experience
  • Process transactions through the registers by accepting payments in the form of cash or credit card
  • Perform unique transactions such as special orders, special ticket sales, and store mail-outs
  • Successfully follow direction and complete museum and store operations, policies, and procedures
  • Assist in inventory control; help to maintain an orderly and attractive museum space, store, and organized stockroom by keeping merchandise filled and neatly displayed and making sure all items are accurately priced.
  • Work with store management, visual merchandising point person, and Sales Leads to maintain visual standards
  • Provide superior customer service and offer resolutions to customer service issues
  • Provide customers with product, membership, and service information
  • Perform other related duties as assigned

Ticketing:

  • Create an exceptional guest experience by assisting guests through the ticket sales process including describing products and services, fulfilling accurate ticket orders and processing payments electronically, while providing an efficient and professional interaction.
  • Act as the first point of contact for services; represent the museum in a professional and knowledgeable fashion to identify and assess customers’ needs.
  • Articulate museum policies to guests in a clear and positive fashion.
  • Communicate accurate information to the public regarding the museum as well Balboa Park.
  • Enter consistent and accurate data within the ticketing database ensuring accounts reflect correct data and customer relationships.
  • Perform other related duties as assigned

Qualifications

  • Excellent writing, speaking, organizational, interpersonal, and cultural literacy skills.
  • Strong customer service and communication skills.
  • Able to work a flexible schedule, evenings, weekends, and holidays.
  • Highly organized along with the ability to multitask.
  • Able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features.
  • Previous retail, cash-handling, merchandising skills, and customer service experience is a plus.
  • Interest in, and knowledge of, various comic and pop culture material a plus
  • 2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions.

Working Conditions

  • Professional office environment
  • Routinely uses standard office equipment. 
  • Routine interaction with the public.
  • Flexible availability is required based on museum operational needs.
  • Must be available to work evenings, weekends, and holidays as needed

Physical Requirements

  • Frequent sitting, walking and standing for long periods 
  • Ability to work in a fast-paced environment 
  • Ability to lift and bend occasionally may be required to lift or move up to 25 pounds with assistance as needed 

Salary Range

  • $16.30 per hour