Retail and Ticketing Associate

Retail and Ticketing Associates welcome guests to the museum, work museum programs and event rentals, sell merchandise and tour tickets, and answer general inquiries about the museum and community services from the visiting public. They assist with the daily operations of the museum, including opening and closing, guest relations, sales, customer service, and special events. Retail and Ticketing Associates work to achieve sales and create an exemplary guest experience while promoting the San Diego Comic-Con mission.

Essential Duties and Responsibilities

Retail

• Provide exceptional guest service as you assist in day-to-day store operations
• Engage with guests and create an entertaining, fun, exciting and memorable experience
• Process transactions through the registers by accepting payments in the form of cash or credit card
• Perform unique transactions such as special orders, special ticket sales, and store mail-outs
• Successfully follow direction and complete museum and store operations, policies, and procedures
• Assist in inventory control; help to maintain an orderly and attractive museum space, store, and organized stockroom by keeping merchandise filled and neatly displayed and making sure all items are accurately priced.
• Work with store management, visual merchandising point person, and Sales Leads to maintain visual standards
• Provide superior customer service and offer resolutions to customer service issues
• Provide customers with product, membership, and service information
• Perform other related duties as assigned

Ticketing

• Create an exceptional guest experience by assisting guests through the ticket sales process including describing products and services, fulfilling accurate ticket orders and processing payments electronically, while providing an efficient and professional interaction.
• Act as the first point of contact for services; represent the museum in a professional and knowledgeable fashion to identify and assess customers’ needs.
• Articulate museum policies to guests in a clear and positive fashion.
• Communicate accurate information to the public regarding the museum as well Balboa Park.
• Enter consistent and accurate data within the ticketing database ensuring accounts reflect correct data and customer relationships.
• Perform other related duties as assigned

Qualifications

• Excellent writing, speaking, organizational, interpersonal, and cultural literacy skills.
• Strong customer service and communication skills.
• Able to work a flexible schedule, evenings, weekends, and holidays.
• Highly organized along with the ability to multitask.
• Able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features.
• Previous retail, cash-handling, merchandising skills, and customer service experience is a plus.
• Interest in, and knowledge of, various comic and pop culture material a plus
• 2+ years’ experience in the customer service industry, preferably at museums or other cultural institutions.

Working Conditions

• Professional office environment
• Routinely uses standard office equipment. 
• Routine interaction with the public.
• Flexible availability is required based on museum operational needs.
• Must be available to work evenings, weekends, and holidays as needed

Physical Requirements

• Frequent sitting, walking and standing for long periods 
• Ability to work in a fast-paced environment 
• Ability to lift and bend occasionally may be required to lift or move up to 25 pounds with assistance as needed 

Salary Range

• $16.85 per hour