Comic-Con International is committed to protecting your privacy.
- Types of Information that may be collected
- How is information collected?
- How we use the information we collect
- With whom the information may be shared?
- What choices do I have about Comic-Con International collecting, using, and sharing my information?
- What security precautions are in place to protect against the loss, misuse, or alteration of your information?
- Links to other Websites
- A special note for parents concerning privacy
- Limitation of Liability
- Correcting and updating personal information
Types of information that may be collected
The personally identifiable information we collect is used to facilitate delivery of information regarding registration, important updates, and/or Comic- Con International newsletter/magazine mailings to our customers. In the process of providing these services, we require our customers to provide certain personally identifiable information. Specific details may include, but is not limited to the following and may be subject to change.
The personally identifiable information that may be collected from our customers in completion of a Member ID registration form, purchase of a badge, email correspondence, posting a review or comment on our Site or the entry of a contest or sweepstakes includes customer's first name, last name, age, gender, home city and zip code, phone number, member type, email address and credit card number.
How is the information collected?
We may collect information from you in several different areas on the Site, including but not limited to those described below:
Member ID Registration Form
You may be asked first to complete a registration form and provide personally identifiable information; you may also be asked to choose a Member ID and password in order to take advantage of certain features the Site offers, including, but not limited to, Newsletters, Magazines, Contests, Forums or other subscription based services.
Newsletters and Registration Emails
We may offer free newsletters/magazines to share information with you about us and/our affiliates, or about our business partners and advertisers and sponsors. You may cancel your free email or postal mail subscription by following the instructions provided on the Site or, in some instances, in the designated area of certain newsletters or emails.
Contests or Sweepstakes
We may operate contests and sweepstakes through the Site, which may require registration. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes. We may ask your permission to allow us to post publicly some of your information on the Site, such as on a winners page, in the event you win a contest or sweepstakes. Except as required by applicable law, we will not post your information without your permission.
- Do Not Track Disclosure. We do not use technology that recognizes a “do-not-track” signal from your web browser. We may allow selected third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website.
IP Addresses and Click-stream Data
We may collect IP addresses and/or click-stream data for purposes of system administration. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request Web pages from the Site, our computers may log your IP address. Click-stream data is information collected by our computers when you request Web pages from the Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. The IP address data collected is not linked to any personally identifiable information and is used for administration and security purposes only.
How we use the information we collect
We will process your personal information where (1) you have provided your consent which can be withdrawn at any time, (2) where the processing is necessary for the performance of a contract to which you are a party, (3) where we are required by law, (4) where processing is required to protect your vital interests or those of another person, or (5) where the processing is necessary for the purposes of our legitimate commercial interests, except where such interest are overridden by your rights and interests.
We internally use personally identifiable information about our customers for our legitimate interests including to improve our marketing and promotional efforts, to improve our content and product offerings and to customize our Site's content and layout. We also use collected information to evaluate and administer our products and services, fulfill customer requests, respond to any future problems, such as difficulties in navigating our Site or accessing certain features, to send you communications about our own events and products, products and services offered by third parties that we think you may find of interest, to enforce our agreements with you, and to gauge user trends to determine what products and services are most popular with users. We believe these uses allow us to improve our Site and provide better service to our customers.
We may occasionally use a customer's email address and, in rare situations mailing address or phone number, to contact a customer regarding administrative matters or notices.
We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.
As in any transaction, when you make purchases on our Site your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction.
With whom the information may be shared?
Information we collect may be accessed by a variety of parties, depending upon the project for which the information was originally collected, the terms of that engagement, and the policies into or out of which the consumer has opted. From time to time, we may send you offers from Comic-Con International, its affiliated properties, and our promotional partners based on the information you have provided us. We may share anonymous, aggregate demographic information and anonymous information obtained from cookies and similar technologies, with our advertisers, sponsors, promotional and business partners, and participating vendors. In addition, we will provide information we collect about you with third party companies involved in fulfilling requests or transactions you have requested, for instance, for online badge registration or hotel room reservations. We may also disclose your personal information with third party service providers who assist us in our operations y performing functions on our behalf. These third parties are subject to stringent data security and confidentiality requirements. These companies need access to member personal information in order to process your transaction, for instance to issue on-line badges you purchased or complete hotel room reservation requests.
Some of the third party content displayed on our Site is provided by outside companies. This content may contain cookies and may also contain web beacons. We do not have access to information collected from cookies or web beacons received in connection with third party content. While we use third parties which we believe are reputable to serve some or all of the content placed on our Site, third parties may use information (not including personally identifiable information) about your visits to our Site and other websites to assist in serving their third party content to you. They may also share information with their clients such as date/time of the content shown, the specific content shown, the internet protocol address and other similar information.
With respect to the above, the third party service providers that have access to personally identifying information include:
- Expo Logic
- Amazon Web Services (AWS)
- Graphitti Designs
We reserve the right to use or disclose any information without notice or consent for the following purposes: as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our Site and our property; to protect the rights, property and safety of Comic-Con, our visitors or others; to fulfill your requests; or to cooperate in any legal investigation. In addition, in the event Comic-Con International (or substantially all of our assets) is acquired, consumer information would be transferred along with the other business assets as permitted by law. We may also disclose personally identifiable information to non-affiliated third parties as permitted by law.
What choices do I have about Comic-Con International collecting, using, and sharing my information?
While we believe the limited disclosure of your information will result in opportunities that may be of interest to you, you have the right to tell us not to give your information to any third party. As noted above, Comic-Con International uses third-party vendors for various administrative functions (e.g., Registration) for its events. In order for these vendors to be able to provide the necessary services they need to have access to member information.
Given the concerns relating to the transfer of member information, we allow members to control the scope of transfer by providing two types of Opt-Outs for member information. The first Opt-Out allows a member to Opt-Out of having their information transferred to third-parties who are not involved in any administrative or operational aspect of an event. Selecting this Opt-Out still allows Comic-Con International to transfer the information on an as needed basis to vendors who are involved in administrative or operational aspects of an event. To select this Opt-Out, login to your Member ID account, select the "Change My Preferences" option, then select the "Non-Critical Transfers" Opt- Out.
The second Opt-Out is for those members who do not want any of the information transferred to any third party. This Opt-Out If you do not want Comic-Con International to share your information with any third party, login to your Member ID account, select the "Change My Preferences" option, and select the "Cancel Member ID" Opt-Out. Please note that by selecting this "Cancel Member ID" option, your Comic-Con membership will be canceled and you will not be able to purchase badges and you will not be able to make hotel reservations through our vendor. If you have already purchased a badge for Comic-Con 2018, that badge will be canceled and the purchase price will be refunded if the membership cancelation was requested before the refund deadline. Periodically our website may not allow members to enter "Cancel Member ID" requests due to system maintenance or for other reasons. If this occurs, please try again at a later date.
You can elect not to receive emails from us either by "unsubscribing" to an email you receive or by contacting us as indicated above. Any changes will affect only future uses of your information.
You can choose to delete or block cookies by setting your browser to either reject all cookies or to allow cookies only from selected sites. If you block cookies performance of the site may be impaired and certain features may not function at all.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
We use standard industry practices to safeguard the confidentiality of your personally identifiable information. Your personal information is stored on secure networks that may only be accessed by a limited number of persons holding special access rights and who undertake to respect and maintain its confidential nature.
Although we have implemented systems and procedures intended to secure the data maintained by us, security can never be assured. Please keep in mind that "perfect security" does not exist on the Internet and/or the World Wide Web. Remember, however, that any personal information you post on the internet may be available to anyone.
Links to other Websites
A special note for parents concerning privacy
None of the information on the Site is intended for users under 13 years of age, and Comic-Con International does not knowingly register any person or accept information from any person under the age of 13.
We do not encourage children to participate in providing us with any personally identifiable information. We ask that children (12 years of age and under) do not submit any personal information to us. If you are a minor under the age of 13 years, you will not be allowed to complete a Member ID Registration form.
We support the guidelines and regulatory requirements provided in the Children's Online Privacy Protection Act (COPPA): https://www.ftc.gov/ogc/coppa1.htm
For individuals within the EEA only. Under the GDPR, in certain circumstances, you have the right to: (a) request access to any Personal Information we hold about you and related information, (b) obtain without undue delay the rectification of any inaccurate Personal Information, (c) request that your Personal Information is deleted provided the Personal Information is not required by Comic-Con International for compliance with a legal obligation under European or Member State law or for the establishment, exercise or defense of a legal claim, (d) prevent or restrict processing of your Personal Information, except to the extent processing is required for the establishment, exercise or defense of legal claims; and (e) request transfer of your Personal Information directly to a third party where this is technically feasible.
- Newsletter/Magazine/Post Mail Opt-Out: Select if you do not want to receive physical address mailings and communications from Comic-Con.
- Third Party Offer Opt-Out: Select if you do not want to receive 3rd party offers. (From time to time, Comic-Con may share your personal information with 3rd Parties which it believes will provide a useful service to our members).
- Email Opt-Out: Select if you do not want to receive e-mail communications from Comic-Con, other than account and administrative updates.
The full documentation of GDPR can be found here.
You may also email email@example.com for further information and requests.
Limitation of Liability
By providing us with any personal information you expressly and unconditionally release and hold harmless Comic-Con International, and its subsidiaries, affiliates, directors, officers, employees and agents from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while Comic-Con International takes efforts to ensure the proper and appropriate use of Comic-Con International data provided by Comic-Con International to third party companies, promotional partners or vendors, Comic- Con International is not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by Comic-Con International or the above-mentioned non- Comic-Con International entities.
Correcting and updating personal information
If your personally identifiable information changes (such as your zip code), or if you no longer desire to access our Site, we will endeavor to provide a way to correct, update or remove the personal data you have provided to us. This can be done by making changes to your Member ID account. Please click here to make any changes to your profile and/or Opt-Out of Comic-Con International.
PO Box 128458
San Diego, CA 92112
You may also email firstname.lastname@example.org for further information and requests.
For the purposes of the EU General Data Protection Regulation 2016/679 (the “GDPR”), the data controller is Comic-Con International, PO Box 128458, San Diego, CA 92112.
Effective Date: May 25, 2018