Deaf and Disabled Services Frequently Asked Questions

1. 1. If you are attending a panel and have a mobility issue or an oversized service dog, you may be able to sit in ADA Reserved seating areas.
2. Before the Exhibit Hall opens, you can wait in the ADA line to enter the hall. This line does not give you first access to the hall. For safety, this line enters sometime after the general line starts going in.
3. If you have difficulty standing, and you have someone holding your place, you may be able to wait nearby and rejoin the line when your turn is approaching.

No. You must bring your identification and confirmation to the Disabled Services desk in person. We can send one of our runners to pick up your badge while you sit in our waiting area. However, we cannot purchase a badge for you.

No. Your spouse must be there in person and show identification.

We do not require documentation. We require honesty.

Mornings are the busiest time at the Deaf and Disabled Services desks. A couple of hours after the Exhibit Hall opens, the wait time improves. The later in the day you come, the shorter the wait will be, however, you will miss more of the event.

Early in the morning before the lobby opens, on the sidewalk outside Lobby A, the line to the left of the A door is for Deaf Services and/or Disabled Services. ADA stickers will be given out here before the lobby doors open. For other services, please stay in line. After the lobby opens, ADA stickers, badges, scooters, and all other services will be available inside.

Yes, ADA stickers are available in Lobby A. You can also pick up your own badge(s) in Lobby A on Tuesday, instead of going to the Sails Pavilion, but no other Deaf or Disabled Services will be available until Wednesday.

Yes, you can get an ADA sticker at the Disabled Services desk. Most panels do not have a separate ADA line. If you require an attendant, your attendant may stand in an ADA line with you, but the rest of your party should wait in the general admission line. The ADA sticker does not guarantee access to programs.

No. The convention center does not allow emotional support or comfort animals. No pets are allowed.

Your service dog, as defined by the ADA, may be registered for a sticker at the Disabled Services desk in Lobby A.

You may be asked what specific tasks your service dog is trained to assist you with.

For additional information, please see “Service Animals” and “Comfort/Support Animals” here.

An attendant supports and helps the attendee with activities such as eating, using the bathroom, supervision, communication, or getting from place to place. An attendant is present only to assist the attendee. Please see ADA Attendants here.

The attendant sticker identifies your attendant as your caretaker. It allows your attendant to stand in an ADA-only line with you or to sit with you in ADA seating areas.

Sorry, we do not offer a free attendant badge.

Yes. When you purchase your badge in the attendee badge sale, you should purchase a badge for your attendant. At the convention, take your attendant and their badge to the Disabled Services desk in Lobby A to register your attendant.

2026 will be the last year attendant badges will be sold on-site. Go to the Disabled Services desk and explain your situation.

For 2027, all attendant badges must be purchased in one of our two online attendee badge sales that will occur in late 2026.

The same price as attendee badges.

Yes, but you must only enter through the Lobby A door, and go directly to the Disabled Services desk. All other doors require badges or badge confirmations to enter.

Sorry, you must wait until Wednesday to register your attendant.

Your attendant should accompany you everywhere you go.
Misuse: The attendant’s role is support, not to attend as an extra guest. All badges are non-transferable and tied to photo ID. An attendant not accompanying the disabled badge holder, or using the attendant badge independently, may result in revocation of the badge.

For additional information, please see “ADA Attendants” HERE.

If you are going to a panel and require an ASL interpreter, the sticker allows you to sit in reserved deaf seating areas available in larger panel rooms. These areas have yellow chair backs. The sticker also helps others recognize that non-vocal forms of communication would be appreciated.

Yes. You may request an ASL interpreter for other panel rooms at the Deaf Services desk in Lobby A.

In large Program rooms, the sound systems are loud enough that sitting closer to the stage is not louder. In smaller Program rooms, sitting closer to a sound system speaker is a better option. The deaf seating areas are only for those who communicate with ASL.

While we welcome captioning, neither the FCC nor ADA requires us to provide it.

For more information, please see “Deaf Services” here.

Sorry, no. Our volunteer interpreters can only assist you in Comic-Con–related areas, such as the convention center, at Comic-Con activities in official hotel event spaces, or at our library programs.

Be sure your key contact lets Programming know in advance that you will need an interpreter for your panel, and about any other accommodations, so they can make proper arrangements.
For additional services, ask the staff at the Agency desk if an agency interpreter is available for you to hire.

Contact: deafservices@comic-con.org

For additional information see “Deaf Services” HERE, or ask at the Deaf Services desk in Lobby A

Before the lobby opens, the early morning line is on the sidewalk outside Deaf Services and Disabled Services, starting to the left of the Lobby A doors and Info booth.

• Not all Program rooms have separate ADA lines, but the largest rooms do. 
• Most exhibitors do not have a separate ADA line, but their line must be ADA compliant. Exhibitors assess their own needs, so ADA/wheelchair access points are at the discretion of the exhibitor.
• If you do not see an ADA line, ask the staff if there is one. Do not start your own line. 
• For those with mobility issues, Disabled Services can send a runner to Badge Pick-up while you wait.

Hall H wristbands are for ADA Mobility Reserved seating or ASL Deaf seating only. Information is published as a tip on the Toucan blog within two weeks before the convention. On-site, the information is available at the Disabled Services desk in Lobby A.

The first 1/3 to 1/2 of the Hall H ADA line is located inside the convention center, in carpeted and climate-controlled areas. Go to the Lobby F door and check with Lines staff to see where the end of the H line is. If the end of the line is outside at that time, Lines staff will direct you to that location. Be aware that the Hall H line may subject you to many long hours in the sun. Your attendant can hold your place in line but, when it is your turn, you must be present to take your place in line.

In some cases, Disabled Services can provide a volunteer line-stander for you. Ask at the Disabled Services desk.

The Autograph Area desk in the Sails Pavilion can also provide a volunteer line-stander for the Autograph Area.

For more LINES information on-site, talk to a person wearing a Comic-Con–branded lime-green polo shirt in the area you want to know about.

The convention center is wheelchair accessible. If you will be going on stage, make sure your key contact lets Programming know in advance that you will need access to the stage and/or if any other accessibility accommodations are needed, so we can make proper arrangements.

Please see, “Wheelchairs and Mobility Scooters” here.

No. For more information on Other Power-Driven Mobility Devices, please see “Wheelchairs and Mobility Scooters” here.

No, they are not. The ADA Hotel Shuttle is only for mobility-impaired hotel guests who made reservations through the onPeak hotel reservation system via the Comic-Con website.

Shuttles can accommodate one mobility scooter (or wheelchair) and one companion only.

At your earliest opportunity. For more information see the “ADA Hotel Shuttle” here.

The ADA Hotel Shuttle cannot drive up to the front of the convention center. The ADA Shuttle drops off and picks up just before the driveway, between the Marriott hotel and the convention center, a short distance from Lobby A.

Sorry, we no longer operate a shuttle to the Museum.

The Americans with Disabilities Act does not require reserved ADA seating for every disability. Please do not line up in the ADA line or sit in these seating sections just because you have an ADA sticker.

Waiting in an ADA line does not mean you will have first access. It does not guarantee you seating.

We offer ADA seating accommodations in three specific ways:

• Wheelchair seating is available for mobility scooters and wheelchairs at the end of some aisles, next to a red-back chair that is reserved for your attendant. The rest of your party must wait in the general admission line. We will do our best to seat parties with children together, but this may increase your wait time in line. 
• Deaf seating areas are available in the larger rooms and have yellow-back chairs. These seating sections are reserved for deaf attendees requiring an ASL interpreter. A Deaf Services sticker is required to sit in these sections. Stickers are available at the Deaf Services desk in Lobby A. 
• Ambulatory Seating areas are available in Hall H and Ballroom 20. These seating sections are reserved only for people with limited mobility, such as; those who use crutches, walkers, canes, have a prosthetic limb, can’t bend their leg, or for those with an over-sized service dog (service dog sticker required). Ambulatory seating sections have red-back chairs.

In rooms where Ambulatory Seating is not available, those with limited mobility may sit in any available seat.

We do not allow transitioning or self-transitioning from a mobility device to a seat in any Program room or event.

If you do not have mobility issues, or you do not need an ASL interpreter, you may sit in the general seating areas, accessible from the general line.

All seating, including ADA-reserved seating, is “as seats become available.” All event and Program rooms have limited capacity as set by the fire marshal. Although your badge is required to attend all events, it does not guarantee access to any event if it has reached its capacity. We do not clear rooms between events. In the larger panels, Disabled Seating volunteers will let you know when seats become available.

If you do not have mobility issues, or you do not need an ASL Interpreter, you may sit in the general seating areas, accessible from the general line.

All seating, including ADA-reserved seating, is “as seats become available.” All event and Program rooms have limited capacity as set by the fire marshal. Although your badge is required to attend all events, it does not guarantee access to any event if it has reached its capacity. We do not clear rooms between events. In the larger panels, Disabled Seating volunteers will let you know when seats become available.

No, you do not.

Sorry, we do not have a large print version, but the Events Quick Guide is available online.

No, we are unable to provide oxygen.

Sorry, we cannot refrigerate your medicine.

Disabled parking below the convention center is in short supply and is only available on a first-come, first-served basis. It cannot be reserved.

Some disabled parking is available in parking lots near the convention center, but most of these spaces are reserved in an Ace Parking pre-sale.

Parking is free at parking meters with a disabled placard or plate, but these are also difficult to find nearby. Being dropped off, using rideshare, taking buses, or taking the trolley (which stops across the street from the convention center at Fifth Ave.) are often better choices.