FAQ – Deaf SERVICES and Disabled Services Frequently Asked Questions

1. If you are attending a panel and have a mobility issue or an oversized service dog, you may be able to sit in ADA Reserved seating areas.
2. Before the Exhibit Hall opens, you can wait in the ADA line to enter the hall. This line does not give you first access to the hall. For safety, this line enters sometime after the general line starts going in.
3. If you have difficulty standing and you have someone holding your place, you may be able to wait nearby and rejoin the line when your turn is approaching.

Yes, typically badges are available the same day of the show. Go through the Lobby D doors into Hall D, then go directly to the Badge Sales/Badge Solutions desk.  

You must bring your identification and confirmation to the Disabled Services desk in person. We can send one of our runners to pick up your badge while you sit in our waiting area. 

No. Your spouse must be there in person and show identification.

We do not require documentation. We require honesty.

Mornings are the busiest time in Registration and at the Deaf Services and Disabled Services desks. A couple of hours after the Exhibit Hall opens, the wait time improves. The later in the day you come, the shorter the wait will be, however, you will miss more of the event. 

When the lobby C doors open, ADA stickers will be available at the Disabled Services desk in Lobby B/C.

Yes, you can take your badge to the Disabled Services desk on Thursday, beginning at 12:00 PM, and request an ADA sticker, but no other services will be available until Friday.

You can get an ADA sticker at the Disabled Services desk and seating for your attendant in the ADA line, but the rest of your party should wait in the general admission line. The ADA sticker does not guarantee access to programs.

No. The convention center does not allow emotional-support or comfort animals. No pets are allowed. 

Your service dog, as defined by the ADA, can get a sticker at the Disabled Services desk in Lobby B/C. 

You may be asked what specific tasks your service dog is trained to assist you with.

The attendant sticker identifies your attendant as your caretaker. It allows your attendant to stand in an ADA-only line with you or to sit with you in ADA seating areas.

An attendant supports and helps the disabled attendee with activities such as eating, using the bathroom, supervision, communication, or getting from place to place. An attendant is present only to assist the disabled attendee. Please see “Attendants” HERE. 

Sorry, we do not offer a free attendant badge.

Yes. You can purchase a badge for your attendant in the attendee badge sale. At the convention, take your attendant and their badge to the Disabled Services desk in Lobby B/C to register your attendant.

Yes. You can purchase your attendant’s badge at the Badge Solutions/Sales desk in Hall D. Your attendant will need a Comic-Con Member ID. Take your attendant and their badge to the Disabled Services desk in Lobby B/C to register your attendant.

The same price as an attendee badge.

Yes. Your attendant should go through the Lobby D doors to the Registration Areas in Hall D to either pick up their pre-registered badge at Attendee Badge Pick-Up or purchase their badge at the Badge Solutions/Sales desk. Then you must accompany your attendant to the Disabled Services desk in Lobby B/C to register your attendant.

Your attendant should accompany you everywhere you go.
Misuse: The attendant’s role is support, not to attend as an extra guest. All badges are non-transferable and tied to photo ID. An attendant not accompanying the disabled badge holder, or using the attendant badge independently, may result in revocation of the badge.

If you are going to a panel and require an ASL interpreter, the sticker allows you to sit in reserved deaf seating areas available in larger panel rooms. These areas have yellow chair backs. The sticker also helps others recognize that non-vocal forms of communication would be appreciated.

Yes. You may request an ASL interpreter for other panel rooms at the Deaf Services desk in Lobby B/C. 

In large panel rooms, the sound systems are loud enough that sitting closer to the stage is not louder. In smaller panel rooms, sitting closer to a sound-system speaker is a better option. The deaf seating areas are only for those who communicate with ASL.

While we welcome captioning, neither the FCC nor ADA requires us to provide it.
For more information, please see Captioning, HERE.

Sorry, no. Our volunteer interpreters can only assist you at the convention center, or at WonderCon activities in official hotel event spaces.

Be sure your key contact lets Programming know in advance that you will need an interpreter for your panel, and about any other accommodations, so they can make proper arrangements. For additional services, ask the staff at the Agency desk if an agency interpreter is available for you to hire.

Contact: deafservices@comic-con.org

The line will be outside Door C. When the lobby opens, stickers and other services will be available inside at the Deaf Services and Disabled Services desks in Lobby B/C.

• For those with mobility issues, Disabled Services can send a runner to Badge Pick-up while you wait.
• Disabled Services cannot purchase badges for you, so any badge purchases must be done at the Badge Solutions/Sales desk in Hall D.
• Not all Program rooms have separate ADA lines.
• Most exhibitors do not have a separate ADA line, but their line must be ADA-compliant. Exhibitors assess their own needs, so ADA/wheelchair access points are at the discretion of the exhibitor. 
• If you do not see an ADA line, ask the staff if there is one. Do not start your own line.

In some cases, Disabled Services can provide a volunteer line-stander for you. Ask at the Disabled Services desk.
The Autograph Area desk can also provide a volunteer line-stander for the Autograph Area.

The convention center is wheelchair accessible. If you will be going on stage, make sure your Key Contact lets Programming know in advance that you will need access to the stage and/or if any other accessibility accommodations are needed, so we can make proper arrangements. 

Please see, “Wheelchairs and Mobility Scooters” HERE.

No. For more information on Other Power-Driven Mobility Devices, please see “Wheelchairs and Mobility Scooters” HERE.

The Americans with Disabilities Act does not require reserved ADA seating for every disability. Please do not line up in the ADA line or sit in these seating sections just because you have an ADA sticker.
Waiting in an ADA line does not mean you will have first access. It does not guarantee you seating.

We offer ADA seating in three specific ways:

• Wheelchair seating is available for mobility scooters and wheelchairs at the end of some aisles, next to a red-back chair that is reserved for your attendant. The rest of your party must wait in the general admission line. We will do our best to seat parties with children together, but this may increase your wait time in line. 
• Deaf seating areas are available in the larger rooms and have yellow-back chairs. These seating sections are reserved for deaf attendees requiring an ASL interpreter. A Deaf Services sticker is required to sit in these sections. Stickers are available at the Deaf Services desk in Lobby BC. 
• Ambulatory seating areas are available in ACC North 100B and 200A. These seating sections are reserved only for people with limited mobility, such as; those who use crutches, walkers, canes, have a prosthetic limb, can’t bend their leg, or for those with an over-sized service dog (service dog sticker required). Ambulatory seating sections have red-back chairs.

In rooms where Ambulatory seating is not available, those with limited mobility may sit in any available seat.

We do not allow transitioning or self-transitioning from a mobility device to a seat in any Program room or event.

If you do not have mobility issues or you do not need an ASL interpreter, you may sit in the general seating areas, accessible from the general line.

All seating, including ADA-reserved seating, is “as seats become available.” All event and Program rooms have limited capacity as set by the fire marshal. Although your badge is required to attend all events, it does not guarantee access to any event if it has reached its capacity. We do not clear rooms between events. 

No, you do not. 

Sorry, we do not have a large-print version, but the Events Guide is also available online.

No, we are unable to provide oxygen. 

Sorry, we cannot refrigerate your medicine.  

The closest disabled parking to Deaf Services, Disabled Services, or Registration is at Car Park 4 (enter from Transit Plaza). All disabled parking is limited and is only available on a first-come, first-served basis, so arrive early. Parking cannot be reserved.  

Being dropped off, taking buses, or using rideshare are often better choices for everyone. A rideshare drop-off/pickup location is available on the south side of the campus at the Transit Plaza location.